Boromlia's refund policy for digital plan purchases: a 14-day money-back guarantee on every paid plan, no reason required, refunded by us to your original card. How to ask for one.
Every paid plan comes with a 14-day money-back guarantee. If you ask for your money back within 14 days of your purchase, you get it. No questions asked, no conditions attached, no reason required.
This guarantee stands whether or not you have already used what you bought. You can create timelines, add events, upload photos, share a link, and still claim your refund in full within those 14 days. Any timelines and media you have created remain yours.
To request a refund, email support@boromlia.com from the address you used to buy - the words "I would like a refund" are enough - or send the same through the contact form. We action requests within 2 business days; the funds then go back to your original card, typically reaching your account in 5 to 10 business days.
Consumers in the European Union and the United Kingdom have a statutory 14-day right of withdrawal for online purchases. Our guarantee is written to match that period and applies to everyone, everywhere, on the same terms. Nothing here limits any mandatory consumer-protection right you hold under the law of the country where you live.
Boromlia is the seller, so a refund is ours to give: ask us and we action it, with nobody else to deal with. Card payments and refunds are processed by WayForPay, which is why both show under their name (usually "WFP") on a statement rather than "Boromlia".
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